Agents

A team I would recognize anywhere runs four hundred UI automations against a system somebody else owns. The dashboard is green. The success rate has been 98-point-something for a year. Then a reconciliation turns up eleven records that were updated with values belonging to a different account, all in the same month, all in runs the dashboard counted as successes. Nothing crashed. No exception was thrown. Every one of those runs saw a confirmation banner and believed it. ...

Most software robots re-read the manual every single time they run. A person who has done a task a hundred times does not re-derive it on attempt 101. The robot does. A general computer-use agent looks at the screen, thinks, picks an action, looks again, thinks again, all the way to the end, every run. For a task nobody has seen before, that is exactly right. For the tenth-thousandth triage note in the same clinic, it is a strange thing to pay for: latency, model cost, and a plan that comes out slightly different each time. ...